Refunds & Returns

Our customer service department must be contacted before any return is made to obtain the necessary returns reference.

It works really easily:

  1. Please pack the item (s) undamaged in a safe shipping packaging (such as the original box). Check that all components (including accessories) are included in the return.
  2. Please use a delivery method of your choice for the return:
  3. Send the return to the following company address:
    PICHLER Werkzeug Gmbh
    Pacherstraße 20
    6020 – Innsbruck

    Please contact us if you require a local pick-up.
  4. Upon receiving your return package, the returned value of the goods will be credited to you.

Contact Details:
phone: +43 512/344 552
fax: +43 512/393762